Frequently Asked Questions (FAQs)

Here are some commonly asked questions when requesting a home tutor from us. If you have other questions that cannot be found on our website, feel free to contact us at 6466 0663 or 9168 8749 (SMS) and speak to our friendly coordinators.

 

1. How do I request for a tutor?

Ans: Requesting for a tutor is very simple. You can either submit a request for a home tutor through our request form or contact us at 6466 0663 or 9168 8749 (SMS).

2. How long does it take to receive the list of shortlisted tutors?

Ans: Upon receiving your request via our online form, our coordinators will contact you within 24 hours or less to confirm the request. Typically, you will receive a shortlist of suitable tutors within 48 hours or less.

3. Is there any charges if I request a tutor from Elite Tutor?

Ans: Absolutely not! There is no matching fee or hidden charges ever for parents or students. However, we do charge 50% of the 1st month’s tuition fee from the tutor as commission for helping them find a tuition assignment. For example, if the tuition fee of the 1st month’s tuition is $200, after the 2nd weeks we will collect $100 (50% of $200) from you. You are then required to pay the remaining $100 to the tutor directly at the end of the month. For subsequent months, you will pay $200 directly to the tutor.

* Do note for very short-term (usually less than a month) assignment, the tutor may sometime request that the parent absorb the commission

4. How do I make payment to Elite Tutor?

Ans: You are encourage to make payment via atm/bank transfer or cheque to our DBS Current Account 054-904361-3. For payment by cheque, kindly write the payee as: Elite Tutor. Alternatively, we can also send someone to collect the payment directly from you. An invoice will be emailed to you when payment is due.

5. Can I change the tutor if I find that the tutor is not suitable ?

Ans: Yes, replacement of tutor is free. However, you are liable to pay for whatever lessons that were provided. We are constantly getting feedbacks about our tutors, do contact us and let us know the reason for the replacement.

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